Description

Welcome, and thank you for visiting Costume Craze at Buy.com!

The story of Costume Craze actually began in 2001 with Matthew's Robes. Founder Matthew Maloney began selling monk robes online. But it wasn't long until "monk robes" grew into something much, much more.

Today Costume Craze still sells those original monk robes (and proudly so), but we also carry thousands of other costumes and accessories . . . all year round!

With help from co-founders Kathleen and Katie Maloney, as well as a dedicated team of enthusiastic employees, what started as a home based business by Matthew is now--and within just a few short years--one of the world's largest online costume retailers.

Of course, with this growth comes great responsibility . . . especially to our many customers throughout the world. Our mission is to provide you--our valued customers--with exceptional service, unbeatable prices, and we hope one of the all around best experiences you've ever had shopping online.

Whether purchasing from us directly or here at Buy.com, you will get the same great service we are known for world wide.

So please check out our selection of thousands of costumes, accessories, and party decorations and supplies. And if you can't find what you are looking for, email us at buysupport@costumecraze.com, or simply give as a call (toll free) at 800-436-5858 . . . one of our friendly and knowledge customer support representatives will be happy to help.

THANK YOU, and we look forward to SERVING YOU!

Costume Craze Team

 
Tax Policy

Costume Craze collects sales tax on orders shipped to UT. For all other destinations, Costume Craze does not collect sales tax. Thank you.

In most cases, orders placed before 1 PM (MT) will be shipped that same day! (But never more than 1-2 business days from the time of order.) This does not include Saturday, Sunday, or holidays. Orders placed on these days will go out the next business day in most cases.

Due to the amount of orders we process each day (and the speed at which we get them out), it is not possible to cancel an order once it has been placed. So please review your order (and ask any specific questions you may have) before you place it with us--thank you!

Please keep in mind that the shipping times provided by Buy.com are estimates and are not guaranteed delivery dates. Once an order is placed, Costume Craze will process your order within no later than 1-2 business days (but in most cases the very same day if placed before 1 PM Mountain Time). Please keep in mind that the shipping times provided do not include the maximum 1-2 business day processing time. So please choose carefully the shipping method you want, as well as the estimated delivery times when checking out.

As always, if you have questions or concerns, please don't hesitate to contact us via email (buysupport@costumecraze.com) or toll free at 800-436-5858.

THANK YOU!

Answers to Common Questions about our Return Policy

Q: Can I return my order for any reason?

A: Yes! Costume Craze has a Worry-Free Return Policy! Yes, you don't just have 30 days. You don't have just 45 days. You can return it no matter how much time has elapsed! There are a few specifics to keep in mind:

- Please notify us by email or phone before returning your item(s). To receive exchange authorization before sending your item(s) back, you can reach us at 800-436-5858 (801-796-1053, for callers outside the US & Canada) or email us at buysupport@costumecraze.com.

- Items must be postmarked within 30 days of receiving them. However, if time gets away from you, all is not lost! If you return your items after 30 days, you will receive your refund in the form of store credit.

- If you return your items after 30 days, there will be a 15% restocking fee.

- Items must be returned in new, unused condition. We are very strict on this. We inspect every return thoroughly for signs of wear. If you wear it or stretch it out, please don't return it! You wouldn't want to buy something you thought was brand new that someone else had worn, would you?

- You must include the entire costume with all its parts, plus the original packaging. If the costume, its parts, or the original packaging are not in perfect, unused condition, no credit will be issued.

- Some items are never returnable (for hygienic reasons). These include dog costumes, undergarments, wigs, beards, mustaches, make-up, novelty teeth, tights, socks, and contact lenses (and, of course, any item that is sold as "Clearance," as explained above).

- Shipping charges are not refundable.

Q: What if I ordered the wrong size? Can I exchange it for a different size?

A: Yes, you are welcome to exchange the same costume for a different size. You will be responsible for all shipping fees (shipping it back to us and shipping the new costume out). Additionally, you must first have an authorization for the exchange, and it must be returned with all its parts, plus the original packaging in order to receive credit. (Note: Your item(s) must be postmarked within 30 days from the day you receive it. If you return your item(s) to us after 30 days, you will be charged a 15% restocking fee, which will be deducted from the amount credited for the exchange.)

Note: Packages refused by the buyer (for whatever reason)--in other words, not accepted from the designated carrier and hence immediately shipped back to us--are subject to a return fee of $5.00, in addition to the 15% restocking fee (where applicable). International orders which are refused and returned to us by the carrier are subject to being charged the full amount that is charged by the carrier for returning the package back to us.

Q: What if I receive the wrong item or the item I receive is defective or is missing pieces?

A: Well, first of all, we apologize! We make every effort to get each customer the item(s) they ordered and to ship them in perfect condition. Please call us immediately (800-436-5858 or 801-796-1053, if outside the US & Canada). We recognize that many purchases are for events and email will not be the fastest way to remedy your merchandise. However, you can email us at buysupport@costumecraze.com, if you prefer to.

If you can't find what you are looking for, or have a question about an order you have already placed, please email Costume Craze at buysupport@costumecraze.com, or simply give as a call (toll free) at 800-436-5858 . . . a friendly and knowledge customer support representatives will be happy to help. THANK YOU! We look forward to SERVING YOU!

The Story of Costume Craze began in 2001 as Matthew's Robes.  Founder Matthew Maloney began selling monk robes online.  But it wasn't long until "monk robes" grew into something much, much more.  Today, the company is called Costume Craze, and while we still sell those same original monk robes (and proudly so), we also carry thousands of other costumes and accessories all year round!

With help from co-founders Kathleen and Kate Maloney, as well as a dedicated team of enthusiastic employees, what started as a home based business by Matthew, is now--and within just a few short years--one of the world's largest online costume retailers.

Of course, with growth comes great responsibility . . . especially to our many customers throughout the world.  Our mission is to provide you--our valued customers--with exceptional service, unbeatable prices, and we hope one of the all around best experiences you've ever had shopping online.

THANK YOU for allowing us to serve you!